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Our Key Services
Professional Services
Professional Services
Professional Services
Our professional services can be structured around fixed scope or consumption-based consultancy packages to suit your business requirements. Below are some of the areas where we can help you:
- Digital Transformation
- Organizational Change
- Evergreen and evolving skills for now and into the Future
- Optimizing your spend or ROI
- Delivering value to the business
Technical Services
Professional Services
Professional Services
- Design - High-level designs, low-level designs, Proof of Concepts, Documentation and Recommendations
- Build or Procure: Build or onboard purchase your desired contact center to your specifics
- Deployment and Integration - Staging & installation services, Configuration and integration, Testing, Handover, and training
- Manage or Operate - Managin
- Design - High-level designs, low-level designs, Proof of Concepts, Documentation and Recommendations
- Build or Procure: Build or onboard purchase your desired contact center to your specifics
- Deployment and Integration - Staging & installation services, Configuration and integration, Testing, Handover, and training
- Manage or Operate - Managing your Contact Center through launch and across differing maturity levels (on-premise, cloud-based, in-house or outsourced, etc.)
- Support or Managed Services - First-line support, Break-fix, Incident response
- Transfer - Transition of the Contact Center from our management to your internal organization or other BPO or Service Provider
Business Advisory
Professional Services
Business Advisory
Similar to our professional services, our advisory services can also be structured around fixed scope or consumption-based consultancy packages to suit your unique business needs. Our advisory services cover the following areas:
- Customer Experience Solutions
- Management Consultancy
- Strategy/Technology Analysis
- Independent Reviews
- Best Practice
Similar to our professional services, our advisory services can also be structured around fixed scope or consumption-based consultancy packages to suit your unique business needs. Our advisory services cover the following areas:
- Customer Experience Solutions
- Management Consultancy
- Strategy/Technology Analysis
- Independent Reviews
- Best Practice Recommendations
- Trouble shooting and root cause analysis
- Performance pain points